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When an exchange 2010 mailbox has been disabled it becomes a disconnected mailbox disconnected mailboxes sit in the mailbox database until the configured retention period has lapsed and then they are purged you can see the retention period for a mailbox database by opening its properties and . I have exchange on my server it has been working fine for over the last year but as of 2 days it is now saying in my outlook 2007 it is displaying disconnected and it doesnt want to connect any id. Hi all we are having some issues with our laptop users that lock their laptops while connected to the lan and put them into sleep mode and when they re connect to the lan or connect through vpn they get a message saying that their connection to exchagne is unavailable. There appears to be some recurring confusion about whether or not outlook is in offline mode this tip is about how to verify whether or not you truly are in offline mode and how to reconnect. Discusses that outlook 2013 outlook 2010 and outlook 2007 clients repeatedly disconnect from and reconnect to exchange server 2013 provides a resolution